Tourist Office, Nayagarh

MANUAL-1

Particulars of Organization, Functions & Duties

[Section-4 (1) (b) (i)]

1. Aims & Objectives of the Organization:

To entertain the tourists by organizing various tourism related activities and events like site seeing, cultural shows, fairs and festivals etc.
To own places of tourist interests like parks, lakes, avenues, beaches and recreational places and spots. And to develop and maintain those places.
In Economic terms, it offers people jobs and career prospects. It increases the income of the commercial operators.
It improves environmental concerns.
To promote understanding of different cultures and traditions and develop a sense of pride in traditional culture and identity.
To create a regional identity.

Mission / Vision:

To formulate tourism plans and programs to promote, develop and regulate the state tourism industry as a major socio-economic activity that generates foreign currency and local employment and to spread the benefits of tourism world widely.
To make tourism products and services better and more affordable.
To deliver effective, efficient, respectful public services with integrity and accountability using both proven and innovative methods.
To develop healthier community relationship with the valued customers.
To strengthen tourism activites by focusing on the attractiveness diversity of tourism products as well as improving the quality of tourism facilities and services.
3.History & Background of its Establishment:
a) Provide tourist information on amenities, attractions and approach of tourist places as identified in the district by the Department of Tourism, Odisha.
b) Collect, compile and disseminate tourism data and information to tourists.
c) Liaison with District Administration with regard to External Infrastructural Development (Water, road and Power) at Tourist Destinations. Attend all district level and Zilla Parishad meetings to place requirements, problems and bottlenecks on the way of tourism development at proper forum.
d) Participate in fairs, festivals and other events to popularize tourist attractions of the State as a whole and the district in particular among guests and locals.
e) Distribute free tourist literature and sale tourist maps along with other salable tourism products supplied by the Tourism Department in Tourist Office and Tourism Stalls.
f) Organize District Level Tourism Quiz Every Year to popularize tourism among college and school students besides faculties.
g) Impart Local Guide Training under the aegis of District Administration to local educated unemployed Youth for facilitating self employment whenever the Department of Tourism Directs for the same.
h) Help approval and recognition of Excursion Agencies and Hotels by the State Tourism Department.
i) Identify new tourist destination from lesser known but important places with the help of District Administration.
j) Popularize tourist destinations of the district contributing articles to the Dailies and Journals with a view to invite more and more tourists.
k) Organize video shows on tourism to popularize it among school and college Students.
l) Collect data on Tourists arrivals at places of tourist's interest and hotels.
m) Organize Annual Survey of Tourists in a specified fortnight from hotels for the Study of Tourism trends.
n) Prepare itineraries for inquisitive tourists and travel agencies and placing these at important sources of tourist generation.
o) Try for expanding the 'Tourism Land Bank' for raising tourism properties by Selected Tourism entrepreneurs.
p) Supervise operation and management of Panthasala and Panthanivas of the district along with expansion of Tourism Projects.
q) Supply tourist information to out going groups and individuals of the district.
r) Provide guide service to noted guests of the Department and the Administration.
s) Take care of all tourists at time of their difficulties, distress and harassment.
t) Always trying to satisfy tourists coming in to contact and invite more and more visitors providing suitable and positive information.
4. Address of the Office & its Sub-offices:

Tourist Office,Govt. of Odisha,At/Po: Dist. Nayagarh

5. Working Hours Both for Office & Public:
Morning Hours: - 10.00 A.M.
Closing Hours: - 5.30 P.M.

1. Objective & Purpose of the Public Authority:

a) To give the information to the visiting Tourists.
b) Collection of Data.
c) Liaison with District Administration.
d) Participation in Fairs and Festival by Installing Tourism Stall, Distribution of Brochures, Folder, Literature etcetera on Odisha Tourism.
e) Advertisement through displaying hoarding, Way indicators, Signage etc.
f) Organization of Quiz Programme to create tourism awareness among the Students.
g) Approval of Hotel Projects, Tour Operators and Travel Agency.
h) Identification of new tourist spot.
i) To increase the tourist traffic to and extend their duration of stay in the state.
j) Any other as and when required.

2. Mission/ Vision Statement of the Public Authority:

i) To attract more numbers of tourists to the district by promoting the tourists spot of the district by upgrading the infrastructural amenities.
ii) Putting hoardings, carrying information on district tourists spots and facilities available in the district.

3. Brief History of the Public Authority:

The Tourist Office, Nayagarh was established on dated 01.11.2008. The Tourist Officer, Nayagarh is designated as Assistant Public Information officer vide G.O. No.346/ TSM dated 17.01.2009.

4. Duties of the public authority:

The Duties of the Tourist Officer is to provide proper assistance to the Tourists visiting the State and timely implementation of Tourism Projects undertaken by the State Government for Promotion and Development of Tourism in the state.

5. Main Activities/ Functions of the Public Authority:

i) Collection and Dissemination of information relating to the facilities in the shapes of Accommodation, Transport and Guide services available for the Tourist.
ii) Preparation of draft write-ups on places of interest of the District/ Area for projection.
iii) Preparation of itinerary for the visitors intending to visit the District/ Area in particular and state in general.
iv) Management of such facilities as has been created by the state Department of Tourism for the tourists in the District/ Area.

6. List of Services being provided by the Public Authority with a brief write-up on them:

i) Collection and Dissemination of information relating to the facilities in the shape of Accommodation, Transport and Guide Services available for the tourist.
ii) Preparation of Drafts write-ups on places of Tourist interest of his district/ Area for projection.
iii) Preparation of itinerary for the visitors intending to visit his District/ Area in Particular and state in general.
iv) Management of such facilities as has been created by the state Department of Tourism for the tourists in his District/ Area.
v) Liaison with the district authorities for effective maintenance of the facilities created by the Department of Tourism for the Tourists in his District/ Area.
vi) Liaison with careers like Railways, Road Transport, Airlines etc. located in his District/ Area.
vii) Liaison with Travel Agents, excursion Agents, Tour Operators and like Establishment for development of travel trade in his District/ Area.

viii) Organization of sale of the literature brought out by the State Department of Tourism for the purpose.
ix) Liaison with managements of private Hotels, Dharmasalas and like establishment located in his District/ Area for assisting the Tourists.
x) Liaison with Local Transport Operators for assisting the tourists.
xi) Accompany the visitors for the purpose of sight seeing and when required by the State Department of Tourism.
xii) Organization of local guides for the benefit of tourists.
xiii) Liaison with the local press for effective projection of the Tourism Potentials of the District/ Area.
xiv) Organization of Tourist fairs and Festivals in his District/ Area.
xv) Any other function as may be assigned by the Department of Tourism from time to time.

7. Expectation of the Public Authority from the Public for enhancing its effectiveness and efficiency:

Seeking information on State and Indian Tourist Destination

8. Arrangements and methods made for Seeking Public Participation/ Contribution:

Visit of Photo-exhibition, Seminar, Debates, Fairs etc.

9. Mechanism available for monitoring the Service delivery and Public Grievance Resolution:

There is no sub-ordinate officers for grievance under this office. The Tourist Officer himself shall take all possible steps to enquiry in to the matter as per necessity in earliest convenient dates within the stipulated period for providing information.

10. Address of the Main office and Other offices at different levels:

Tourist Officer,
At.-Office of the Dist. Magistrate and Collectorate, Nayagarh
Po/Dist.- Nayagarh

11. Working Hours of the Office:

Morning hours of the office- 10 00 A.M.
Closing hours of the office- 5 00 P.M.