District Consumer Disputes Redressal Commission, Bhadrak

Introduction

Background of this Hand-Book ( Right to Information Act. 2005):

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Objective / Purpose of this Hand-Book:

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Who are the Intended users of this hand-book?

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Organisation of the information in this hand-book.

As per RTI Act-2005 and Odisha RTI Rules, 2005.

 

Definitions of various terms used in the handbook.

As per RTI Act-2005 and Odisha RTI Rules, 2005.

 

Contact person.

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Procedure and Fee Structure.

As per RTI Act-2005 and Odisha RTI Rules,2005.

MANUAL-1 

Particulars of Organization, Functions & Duties

[Section-4 (1) (b) (i)]

 

1. Objectives of the Public Authority:

   The Consumer Protection Act, 1986 read with 2019 is the most benevolent legislation to protect the consumers from exploitation/ cheating etc. To provide speedy redressed to Consumers and Creating Awareness among the public at large. The Consumer Complaint Cases/ Execution Cases (arising out of C.C Cases) filed before this Dist. Commission are disposed of as quick as possible on the summary trail basis.

2. Mission/ Vision Statement of the Public Authority:

(a) To ensure protection of Consumers.
(b) To aware the consumers about its rights and remedies.

3. Brief History of the Public Authority and Context of its Formation:

The Consumer Protection Act came in to Force in the year 1986. The Dist. C.D.R. Commission, Bhadrak has been established during the year, 1996.

4. Duties of the Public Authority:

(a) To ensure protection of Consumers.
(b) To aware the consumers about its rights and remedies.

5. Main Activities/ Functions of the Public Authority:

(a) To ensure protection of Consumers.
(b) To aware the consumers about its rights and remedies.

6. List of Services being Provided by the Public Authority with a brief write-up on them:

Adjudication of Consumer Complaints and execution cases for enforcement of the order passed in complaint cases.

7. Organizational Structure: [Click Here]

8.  Expectation of the Public Authority from the Public for Enhancing its Effectiveness and Efficiency:

To Provide Speedy Relief.

MANUAL-2 

Powers & Duties of Officers & Employees

[Section-4 (1) (b) (ii)]

Sl.

 

1

Name

Mr. Shiba Prasad Mohanty 

Designation

President

Powers

Administrative

To act as Head of office of Dist. Commission.

Sanctioning power of increment/ leave/ TA of Class - III & IV employees of Dist. Commission.

Sanction of T.A of Members of Dist. Commission.

Exercising of power & control over the Class-IV employees relating to disciplinary action and to recommend the Govt. relating to disciplinary action against Class-III employee.

All the Members are to take prior permission for their absence.

To attend Consumer Awareness meeting/ Seminars/ Work Shop etc. Observation of National Consumers Day and World Consumers Right Day.

All Communication/ applications/ presentations and personal matters addressed to Govt. would be routed trough President, Dist. Forum.

Sanction of GPF Advance, RCM Claims etc. of Class III & IV employees.

Statutory

To adjudicate the Consumer Complaint/ Execution Cases arising out of Consumer Complaint Cases.

Submitting periodical report and returns & relating to filing, disposal and pending of cases to State CDR, Commission/ Govt.

Duties

-

2

Name

Vacant

Designation

Member

Powers

Administrative

To sit with the Member/ Members with the president to adjudicate the Consumer Complaint & Execution Cases.

Duties

 -

3

Name

Smt. Madhusmita Swain

Designation

Member (W)

Powers

Administrative

To sit with the Member/ Members with the president to adjudicate the Consumer Complaint & Execution Cases.

Duties

 -

4

Name

Sri Bansidhar Sikha

Designation

Sr. Steno (1 no.)

Powers & Duties

Maintenance of all confedential records, diversion of work of dictation CD. Cases & preparation of judgement order & maintenance of CCR of office staff, establishment matters, accounts and other miscellaneous works

5

Name

 Vacant

Designation

Jr. Clerk-cum-Typist (1 no.)

Powers & Duties

CD filing register, type work, issue notice to the parties, preparation of periodical report and returns relating to filing, disposal and pending of cases to state CDR commission/ Govt. and other miscellaneous works.

Name

Sri Jayanta Kumar Adhya

Designation

OSD,Clerk ( 1 no.)

Powers & Duties

CD filing register, type work, issue notice to the parties, preparation of periodical report and returns relating to filing, disposal and pending of cases to state CDR commission/ Govt. and other miscellaneous works.

 

Sl. No.

 

6

Name

 -

Designation

Peon (1 no.)

Duties

To open the office well in time. Cleaning the office premises and to clean the tables and furniture to the office. To attend the duties as and when instructed by the head authority and other class III staff. Attending the work entrusted by the high authority.

7

Name

 -

Designation

Watchman-cum-Sweeper (1 no.)

Duties

To watch the office after 5 P.M. to next day 10.00 A.M. & clean the office verandah & latrine etc.

  MANUAL-3 

Procedure Followed in Decision Making Process

[Section-4 (1) (b) (iii)]

 

Note- The officer and staff working in the division office are performing their duties as described and entrusted by the higher authorities.

  MANUAL-4 

Norms for Discharge of Functions

[Section-4 (1) (b) (iv)]

All the norms & Procedure required to be foiled as per CP Act. Guidelines.

  MANUAL-5 

Rules, Regulations, Instructions, Manuals & Records for Discharging Functions

[Section-4 (1) (b) (v)]

 

Sl.

Name/ Title of the Document

Type of Document

Reference No., if any

Price in Case of Priced Publications

1

2

3

4

5

1

 

Act & Rules

The Consumer Protection Act & Rules

 -

-

Provisions of some other Acts & Rules are applicable for disposal of complaint cases as well as Execution cases

 -

-

Consumer Protection Regulations, 2005

 -

-


  MANUAL-6 

Categories of Documents Under Control

[Section-4 (1) (b) (vi)]

Sl.

Category of Documents

Name of the Documents

Details of Information Available

1

2

3

4

1

Case Book

 -
 -

2

Court Diary

 -
 -

3

Filing of Case Register

 -
 -

4

Disposal of Case Register

 -
 -

5

Acquaintance Roll

 -
 -

6

Fee Deposit Register

 -
 -

7

Monthly and Quarterly Return Register

 -
 -

8

Stock and Store Office Articles Register

 -
 -

9

Service Postage Stamp Register

 -
 -

10

Others

 -
 -

  MANUAL-7 

Particulars of Arrangement in Formulation of Policy

[Section-4 (1) (b) (vii)]

 

  MANUAL-8 

Boards, Councils, Committees & Other Bodies Constituted

[Section-4 (1) (b) (viii)]

 

  MANUAL-9 

Directory of Officers & Employees

[Section-4 (1) (b) (ix)]

Sl.

Name

Designation

Office
Ph. No.

Mobile No.

E-Mail

Address

1

2

3

4

5

6

7

1

Mr. Shiba Prasad Mohanty

President

06784251920

9437079899

shiba.tejas@gmail.com

District Consumer Disputes Redressal Commission, Bhadrak

2

Vacant

Member

-

-

-

-do-

3

Smt.Madhusmita Swain

Member(w)

-do-

9853273861

msmadhusmita395@gmail.com

Deputed  from DCDRC,Jagatsinghpur    for 2 days in a week

4

Vacant

Jr. Clerk-Cum- Typist

-

-

-

-do-

5

Chandra Kanta Panda

Peon

-do-

-

dcdrf.bdk@gmail.com

-do-

6

Umesh Ch. Panda

Watchman-cum- Sweeper

-do-

-

-do-

-do-

7

Bibhuti Bhushan Barik

Office Assistant

-do-

-

-do-

-do-

8.

Sri Deepak Kumar Sethy

Senior Assistant

-do-

7205314630

deepaksethi1968@gmail.com

-do-

9

Sri Bansidhar Sikah

Senior Stenographer

-do-

9937442933

bdsikha599@gmail.com

-do-

  MANUAL-10 

Monthly Remuneration & Compensation of Officers & Employees

[Section-4 (1) (b) (x)]

Sl.

Name

Designation

Scale of Pay (in Rs.)

Gross Amount (in Rs.)

1

2

3

4

5

1

Mr. Shiba Prasad Mohanty

President

45,689 (Consolidated)

45,689

2

Vacant

Member

-

-

3

Madhusmita Swain

Member

Deputed from DCDRC,Jagatsinghpur

-

4

Bansidhar Sikha

Sr. Steno

9300-34800

53808

5

Vacant

Jr. Clerk-Cum-Typist

-

-

6

Chandra Kanta Panda

Peon

4440-14680

24926

7

Umesh Chandra Panda

Watchman

4440-14680

49950

8

Jayanta kumar Adya

OSD,Clerk

con

20,000

 

  MANUAL-11 

Budget Allocated to each Agency

[Section-4 (1) (b) (xi)]

Sl.

Major Head

Salary of Staff of District Forum Balasore

Budget Estimate for the Year
2011-12

Expenditure for the Last Year 2011-12

1

2

3

4

5

1

D. NO- 09-2408 NP-X -01-101-0342 01003-01004-000-136-156-403

President & Members & Staff

993000

920808

  MANUAL-12 

Manner of Execution of Subsidy Programmes

[Section-4 (1) (b) (xii)]

 

  MANUAL-13 

Particulars of Recipients of Concessions, Permits or Authorizations Granted

[Section-4 (1) (b) (xiii)]

 

  MANUAL-14 

Information Available in an Electronic Form

[Section-4 (1) (b) (xiv)]

 

  MANUAL-15 

Particulars of Facilities Available to Citizens for Obtaining Information

[Section-4 (1) (b) (xv)]

Sl.

Facility Available

Nature of Information Available

Working Hours

1

2

3

4

1

Notice Board

 -
 -

2

Library

 -
 -

  MANUAL-16 

Names, Designations & Other Particulars of the Public Information Officers

[Section-4 (1) (b) (xvi)]

Public Information Officer (PIO):

Sl.

Name

Designation

Office Ph. No.

Mobile No.

Fax

E-mail

Address

1

2

3

4

5

6

7

8

1

Sri Deepak Kumar Sethy

Senior Assistant

06784-251910

 7205314630
 -
 deepaksethi1968@gmail.com

District Consumer Disputes Redressal Commission, Bhadrak

First Appellate Authority (FAA):

Sl.

Name

Designation

Office Ph. No.

Mobile No.

Fax

E-mail

Address

1

2

3

4

5

6

7

8

1

Mr. Shiba Prasad Mohanty

President

06784-251910

 9437079899
 -

shiba.tejas@gmail.com

District Consumer Disputes Redressal Commission, Bhadrak

  MANUAL-17 

Other Useful Information

[Section-4 (1) (b) (xvii)]

 

All other Information as may be prescribed for Dissemination shall be Collected, Tabulated, Complied and provided in the form of Manual from time to time.

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