Introduction
MANUAL-1
Particulars of Organization, Functions & Duties
[Section-4 (1) (b) (I)]
1. About the Organization:
The District Consumer Disputes Redressal Forum, Khurda, Bhubaneswar is a Judicial Agency Which is managed by Food Supplies and Consumer Welfare Department.
2. Aim and Objectives of the Organization:
The Aim and Objective of this Forum is to provide protection of consumer rights and duties and provides relief to the consumers as per C.P. Act.
3. Objective of the Public Authority:
The Consumer Protection Act 1986 is the special socio benevolent in excessive speed remedy made available to harassed & humiliates the consumers against ion scrupulous & monopolized merchandised & aggressive service providers. To provide speedy redressal to consumers and creating Awareness among the public at large. The consumer Complaint Cases/ Execution Cases (Arising out of C.C. Cases) filed before this District Forum are disposed of as quick as possible. On the Summary trail basis.
4. Mission/ Vision Statement of the Public Authority:
a) To Ensure Protection of consumers.
b) To Aware the consumers about its rights and remedies.
5. Brief History of the Public Authority:
The C.P. Act came into force on 24th day of Dec. 1986. The District Forum, Khurda, Bhubaneswar has been established during the Year 1994.
6. Duties of the Public Authority:
a) To Ensure Protection of consumers.
b) To Aware the consumers about its rights and remedies.
7. Main Activities/ Public Authority:
a) To Ensure Protection of consumers.
b) To Aware the consumers about its rights and remedies.
8. List of Services being provided by the Public Authority with a Brief Write-up on them:
Adjudication of Consumer Complaints and Execution Cases for enforcement of the order passed in complaint cases.
9. Expectation of the Public Authority from the Public for Enhancing its Effectiveness and Efficiency:
To Provide Speedy relief.
10. Address of the Main Office:
D.C.D.R.F, Khurda, Bhubaneswar Near Khandagiri Square,
Bhubaneswar, Pin- 751030,
Dist: Khurda.
11. Working Hours of the Office:
10.00 A.M. to 5.00 P.M.
12. Organisation Chart: [Click Here]
MANUAL-2
Powers & Duties of Officers & Employees
[Section-4 (1) (b) (ii)]
Sl. 1 Name Vacant Designation President Powers Administrative To Act as Head of Office of District Forum. Exercising of Power & Control over the Class-IV employees relating to disciplinary action and to recommend the Government relating to disciplinary action against Class-III Employees. Financial Sanctioning power of Increment/ Leave/ TA of Class-III & IV employees of District Forum & Sanction of Leave/ TA of Members. Sanction of TA of Members of District Forum. Sanction of GPF Advance, RCM Claims etc. of Class III & IV Employees. Statutory To Adjudicate the Consumer Complaint/ Execution Cases arising out of Consumer Complaint Cases. Submitting periodical report and returns & relating to filling, disposal and pending of cases to State C.D.R. Commission/ Government. Others All the Members are to take prior permission for their absence. To Attend Consumer Awareness/ Meeting/ Seminars/ Work shop etc. Observation of National Consumers day & World Consumers Right Day. All Communication/ Applications/ Representations and personal matters addressed to Government would be routed through President District Forum. Duties Head of Office 2 Name Elora Bharati Dash Designation (Lady) Member Power & Duties To sit with the Member/ Members with the President to adjudicate the Consumer Complaint & Execution Cases. 3 Name Gagan Bihari Patra Designation Member Power & Duties To sit with the Member/ Members with the President to adjudicate the Consumer Complaint & Execution Cases. 4 Name Umesh Chandra Swain Designation A.C.S.O Power & Duties Drawing and disbursing Officer 5 Name Mamata Kanungo Designation Senior Stenographer Power & Duties To take direction and type out the judgement and incharge of other misc works. 6 Name Sanjay Kumar Mohapatra Designation Senior Clerk Power & Duties Bench clerk incharge of C.C. and E.A. Records.
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Sl. No. |
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7 |
Name |
Sudhansu Sekhar Mohanty |
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Designation |
Senior Clerk |
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Powers & Duties |
Admission Register, Office Establishment Accounts Bill, Budget etc. |
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8 |
Name |
Mirza Noorulhaque Baig |
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Designation |
Senior Clerk |
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Powers & Duties |
Reports and return/ PIO etc. |
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9 |
Name |
Raj Kishore Mallia |
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Designation |
Junior Clerk -cum- Typist |
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Powers & Duties |
Issue, Diary, Despath, IPOs etc. |
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10 |
Name |
Purna Chandra Sahoo |
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Designation |
Peon |
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Duties |
Office work |
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11 |
Name |
Narendra Kumar Rath |
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Designation |
Peon |
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Duties |
Office Work |
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12 |
Name |
Bhajinath Singh |
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Designation |
Watchman-cum-Sweeper |
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Duties |
Night Watcher, sweeping office. |
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MANUAL-3
Procedure Followed in Decision Making Process
[Section-4 (1) (b) (iii)]
MANUAL-4
Norms for Discharge of Functions
[Section-4 (1) (b) (iv)]
MANUAL-5
Rules, Regulations, Instructions, Manuals & Records for Discharging Functions
[Section-4 (1) (b) (v)]
MANUAL-6
Categories of Documents Under Control
[Section-4 (1) (b) (vi)]
MANUAL-7
Particulars of Arrangement in Formulation of Policy
[Section-4 (1) (b) (vii)]
MANUAL-8
Boards, Councils, Committees & Other Bodies Constituted
[Section-4 (1) (b) (viii)]
MANUAL-9
Directory of Officers & Employees
[Section-4 (1) (b) (ix)]
Sl. Name Designation Office Ph. No. Mobile No. Fax E-Mail Address 1 2 3 4 5 6 7 8 1 Vacant President - - - - District Consumer Disputes Redressal Forum, Khurda, Bhubaneswar 2 Elora Bharati Dash Member (W) - - - - -do- 3 Gagan Bihari Patra Male Member - - - - -do- 4 Umesh Chandra Swain A.C.S.O - - - - -do- 5 Mamata Kanungo Senior Stenographer - - - - -do- 6 Mamata kanungo Senior Clerk - - - - -do- 7 Sudhansu Sekhar Mohanty Senior Clerk - - - - -do- 8 Mirza Noorul Haque Baig Senior Clerk - - - - -do- 9 Raj Kishore Mallia Junior Clerk -cum- Typist - - - - -do- 10 Narendra Kumar Rath Peon - - - - -do- 11 Purna Chandra Sahoo Peon - - - - -do- 12 Bhajinath Singh Watchman -cum- Sweeper - - - - -do-
MANUAL-10
Monthly Remuneration & Compensation of Officers & Employees
[Section-4 (1) (b) (x)]
Sl. Name Designation Scale of Pay Gross Pay 1 2 3 4 5 1 Vacant President 8500 Consolidated 2 Elora Bharati Dash Member (W) 6500 Consolidated 3 Gagan Bihari Patra Male Member 6500 Consolidated 4 Mamata Kanungo Senior Stenographer 9300-34800 4200 5 Sanjay Kumar Mohapatra Senior Clerk 5200-20200 2400 6 Sudhansu Sekhar Mohanty Senior Clerk 5200-20200 2400 7 Mirza Noorul Haque Baig Senior Clerk 5200-20200 2400 8 Raj Kishore Mallia Junior Clerk -cum- Typist 5200-20200 1900 9 Narendra Kumar Rath Peon 4440-7440 1300 10 Purna Chandra Sahoo Peon 4440-7440 1300 11 Bhajinath Singh Watchman -cum- Sweeper 4440-7440 1300
(in Rs.)
(in Rs.)
MANUAL-11
Budget Allocated to each Agency
[Section-4 (1) (b) (xi)]
MANUAL-12
Manner of Execution of Subsidy Programmes
[Section-4 (1) (b) (xii)]
MANUAL-13
Particulars of Recipients of Concessions, Permits or Authorizations Granted
[Section-4 (1) (b) (xiii)]
MANUAL-14
Information Available in an Electronic Form
[Section-4 (1) (b) (xiv)]
MANUAL-15
Particulars of Facilities Available to Citizens for Obtaining Information
[Section-4 (1) (b) (xv)]
MANUAL-16
Names, Designations & Other Particulars of the Public Information Officers
[Section-4 (1) (b) (xvi)]
Public Information Officers (PIO):
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Sl. |
Name |
Designation |
Office Ph. No. |
Mobile No. |
Fax |
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Address |
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1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
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1 |
Mirza Noorul Haque Baig |
Senior Clerk |
0674-2350122 |
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District Consumer Disputes Redressal Forum, Khurda, Bhubaneswar |
First Appellate Authority (FAA):
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Sl. |
Name |
Designation |
Office Ph. No. |
Mobile No. |
Fax |
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Address |
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1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
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1 |
Vacant |
President |
0674-2350122 |
- |
- |
- |
District Consumer Disputes Redressal Forum, Khurda, Bhubaneswar |
MANUAL-17
Other Useful Information
[Section-4 (1) (b) (xvii)]
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