Commerce Department

 

  MANUAL-1 

Particulars of Organization, Functions & Duties

[Section-4 (1) (b) (I)]

1.Brief History of the Public Authority and its formation:

Commerce Department was originally functioning under Works Department. Taking into account of increasing demand for printing works, telecommunication network and port development in the State, it was felt necessary to create a separate Department to look after Commerce & Transport affairs of the State, Commerce & Transport Department came into existence during the year 1971-72.

2.Duties, Main Activities/Functions of the Public Authority:

• The Commerce & Transport (Commerce) Department has two Heads of Department under its administrative control, namely-

1. Directorate of Printing, Stationery & Publication, Odisha, Cuttack.
2. Directorate of Ports & Inland Water Transport, Odisha, Bhubaneswar.

 

• The Directorate of Printing, Stationery & Publication, Odisha, Cuttack is a Quasi Industrial Service Organisation which delivers different Services like printing of Scheduled & Non-Scheduled Forms, State Government Gazette, Government Publication, Printing of Govt. Diary, State Govt. Budget, etc.
• The Directorate of Ports & Inland Water Transport, Odisha, Bhubaneswar is looking after port development & inland water transport in the State.
• Port Policy-2004 has been formulated for development ports with the participation of the private sector.
• The Odisha Maritime board Bill, 2020 has been passed in Hon’ble OLA on 23.02.2021 to setup a Maritime Board for efficient management of ports and port operation in the State.
• To generate employment among the youths of the State, the Crew Training Institute is functioning at Chandbali in Bhadrak District imparting crew training. The trained youths can find service as crew in boats & launches.
• To publish all extraordinary Gazettes of the Government in Govt. Website, Gazette Notification cell is functioning in the Secretariat under the control of Commerce Department.
• Commerce Department looks after Gazette Notification on change of name or surname of persons, Partnership Deeds, Resolution & Notifications of Govt. Departments, Public Undertakings, Universities, etc.

 3.Mission/Vision Statement of the Public Authority:

• Computerization of office and implementation of e-Governance in the Secretariat Establishment of the Department.
• Computerization of office and implementation of e-Governance in the Directorate of Printing, Stationery & Publication, Odisha, Cuttack and Directorate of Ports & IWT, Odisha, Bhubaneswar.
• Imparting apprenticeship training on printing technology to the unemployed educated youths for self-employment.
• Port development in the state with the participation of the Private Sector.
• To develop Riverine Port on River Mahanadi near Paradip & other places to boost coastal shipping.
• To print & bring out high-quality printing material/booklets.

4.Addresses of the Main Office and other Sub-ordinate Offices at different levels:

      1.Administrative Setup:

Commerce & Transport (Commerce) Department.

Government of Odisha,

7^th Floor, Kharavela Bhawan

Bhubaneswar-751001

     2.Sub-ordinate Offices:

• Directorate of Printing, Stationery and Publication, Odisha, Madhupatna, Cuttack.
• Directorate of Ports & Inland Water Transport, Odisha, Bhubaneswar,2nd Floor, Paribahan Bhawan, A.G. Square, Bhubaneswar-12.
• Odisha Maritime Academy, Paradeep.
• School of Printing & Allied Trades, Odisha, Cuttack.
• Printing Museum, Odisha, Cuttack
• Crew Training Institute, Odisha, Chandbali, Bhadrak

     

5.Expectation of the Public Authority from the Public for enhancing its effectiveness and efficiency:

• The Public Appellants shall submit their applications properly and correctly.
• The Public sought for information in such a way which shall not be unjustified. The required information shall be helpful for their purpose.
• In order to get the information, the public shall coordinate with the Public Authority.

6.Arrangements and methods made for Seeking Public participation/ contribution:

                All the arrangements and methods made for seeking public participation/ contribution shall be followed as per Right to Information Act, 2005 & Right to Information Rule 2005.

7.Mechanism available for Monitoring the Service Delivery and Public Grievance Resolution:

             Official business in the Department is performed as per the guide lines provided in the Secretariat Instructions and other circulars, instructions & guidelines issued from time to time. Every Monday from 3 P.M to 5 P.M, the Principal Secretary to Government, the head of the Department listens to the Grievances of both Public and concerned employees of the Department and ensures for the early redressal of the grievances.

8.Working Hours of the Office:

Opening: 10.00 AM

Closing: 05.30 PM

9.Working Hours both for Office & Public:

Morning hours of the Office: 10.00 P.M.

Closing hours of the Office: 5.30 P.M.

10.Organisation Chart:

Part- I Secretariat Establishment of the Department.

Part-II Directorate of Printing, Stationery & Publication, Odisha, Cuttack [Click Here]

Part-III Directorate of Ports & IWT[Click Here]

MANUAL-2  

Powers & Duties of Officers & Employees

[Section-4 (1) (b) (ii)]

Sl.
1	Designation	Secretary
	Power & Duties	1- Sanction of journey outside the State.
		2- Sanction of leave and increments to the Heads of Departments and other heads of Offices working directly under the control of the Department and Additional Secretary/ Joint Secretary/ Deputy Secretary working in the Department
		3- Appointment and the disciplinary matters in respect or class-III and Class- IV staff of the Department and Gazetted Officers where Secretary is the appointing authority.
		4- Sanction of staff of the Department and of the subordinate offices and extension of such staff.
		5- Confirmation of Staff of the Department and of subordinate office.
		6- Sanction of honorarium to the staff as per existing rules.
		7- Countersignature of T.A. bills or all Heads of Department and Heads of Offices directly under the control of the Department except those who are self-countersigning Officers and Addl. Secretary /Joint Secretary / Deputy Secretary of this Department.
		8- Sanction of expenditure beyond prescribed monetary limits in cases where Government approval is necessary.
		9- All first edition budgets, revised budget estimate, re-appropriation proposals.
		10- All matters relating to the reports of the Parliamentary Committees.
		11- All important communications received from Government of India excepting letters received from Union Ministers.
		12- Demand Schedules.
		13- All financial sanction to Plan schemes. All financial sanction to non-plan schemes costing above Rs.50,000/-.
		14- All matters relating to Central Assistance on Scheme.
		15- All contracts, agreements, assignments etc. except those to be disposed of by the Minister.
		16- Matters relating to all meetings, conference etc. in which Secretary represents.
		17- All sanctions and drawals from P.L.Account held in the name of Secretary.
		18- Draft appropriation accounts of the Department.
		19- Administration of Acts and rules relating to Inland Water Transport and Minor Ports.
		20- Acceptance of tenders which are not required to be referred to the Tender Committee.
		21- Annual Administration Report of the Department.
		22. Grant of Scholarship for training in Merchant Navy Marine Engineering and Dock and Harbour Engineering.
		23. All important case matters filed against Government or cases on the appeal filed by Government.
		24. Sanction of HBA.
2	Designation	Deputy Secretary/Joint Secretary/Additional Secretary
	Power & Duties	1- Sanction of G.P.F advance both refundable and non-refundable of all Class-I Officers of the Department and of subordinate offices.
		2- Sanction of increment and crossing of E.B. of all Officers & the Staff of the Department and Sub-ordinate Offices.
		3- Sanction of all advances to the Officers and Staff of the Department other than those to be disposed of by the Secretary.
		4- Sanction of leave to the Officers and Staff of the Department and subordinate Offices other than those to be sanctioned by the Secretary.
		5-Countersignature of T.A. bills of the Under Secretary of the Department.
		6- Matters relating to repair and maintenance of Departmental Vehicles.
		7-Sanction of reimbursement of Medical expenses of the Under Secretary of the Department.
		8-Distribution & re-distribution of work among the A.S.Os and Officers of the Department other than those decided by the Secretary.
		9-Sanction of investigation and pre - audit of arrear claims of the Department & subordinate Offices.
		10-All litigation matters excluding those to be disposed of by the Secretary.
		11-Execution of agreement in respect of House Building Advance on behalf of Govt. and release of installments of House Building Advance of the Staff and Officers of the Department and all subordinate Offices.
		12-Matters relating to the terminal benefits of all Gazetted Officers and Non-Gazetted Staff of the Department and subordinate Offices.
		13-Fixation of pay of the Staff of the Department and subordinate Offices in accordance with Rules.
		14- Land Acquisition matters.
		15- All financial sanction to Non-plan Schemes up-to Rs.25,000/-.
3	Designation	FA-cum-Additional/Joint/Deputy Secretary
	Power & Duties	Out of the several duties the following are important cases:- 1- All financial sanction to Non-Plan Schemes costing above Rs.25,000/- and up to Rs.50,000/-. 2- Sanction of MCA.
4	Designation	Under Secretary to Government
	Power & Duties	1- Sanction of increment of Class-IV staff of the Department and imposition of minor penalties upon the Class-IV staff of the Department.
		2-Sanction of leave and Annual increment of the officers up to the level of Section Officer and other staff of the Department.
		3-Countersignature of T.A. Bills of Officers up to the S.O. and other staff of the Department.
		4-Supply of liveries, umbrella etc to Class-IV staff of the Department.
		5-Allotment of telephone and payment of Telephone Bills of the Department.
		6-Sanction of reimbursement of Medical expenses of the Officers and staff of the Department.
		7- All matters relating to printing, supply of Forms, stationery articles and Government publications to Government Offices of the State.
		8- Sanction of contingent expenditure within prescribed limit relating to the Department.
		9- Drawing and Disbursing work of the Department.
		10- Countersignature of Indent of all types of forms of the Departments and Sub-ordinate offices.
		11- Sanction of G.P.F. advance of officers up to Section Officer and staff of the Department.
5	Designation	Desk Officer/ Section Officer
	Power & Duties	Supervisory
6	Designation	Assistant Section Officer
	Power & Duties	Examination & Suggestion, initiation of proposals of Government
7	Designation	Auditor
	Powers & Duties	Audit
8	Designation	Junior Clerk
	Power & Duties	Ministerial/ Clerical
9	Designation	Issue Superintendent
	Power & Duties	Supervisory
10	Designation	Typist
	Duties	Typing/Copy making
11	Designation	Data Entry Operator
	Duties	Entry and keeping of data
12	Designation	Recorder
	Duties	Preservation and supply of old records
13	Designation	Diarist
	Duties	Registering and Numbering of letters
14	Designation	Paper Issuer
	Duties	Issue of official forms

 

 

Sl. No.
15	Designation	Daftary
	Duties	Daftary Jobs
16	Designation	Zamandar
	Duties	Bearer in the Office of Commissioner-cum-Secretary/Principal Secretary to Government.
17	Designation	Chowkidar
	Duties	Lock and Key duty.
18	Designation	Peons
	Duties	Office Bearer
19	Designation	Driver
	Duties	Driving of Vehicles
20	Designation	Telephone Operators
	Duties	Recording Complaints

1. Who is the final authority that waits the decision?

Commissioner-Cum-Secretary/Principal Secretary/ Hon'ble Minister of the Department /Chief Minister as required.

2. What is the flow of Decision Making Process ?

ASO>SO>DO>Under Secretary/Deputy Secretary/Joint Secretary> Additional Secretary> Secretary > Hon'ble Minister > Hon'ble Chief Minister

MANUAL-5
Rules, Regulations, Instructions, Manual & Records for Discharging Functions

[Section-4 (1) (b) (v)]

Sl.	Name/Title of the Document	Type of Documents	Brief write up of the Documents	Froms where one  can get a copy of Rules, Regulations, Instructions, Manual and Records	Address, Telephone No., Fax, E-Mail & Others	Fee Charged by the Department for a copy of Rules, Regulations, Instructions, Manual and Records (If any)
1	2	3	4	5	6	7
1	Letter No. 12330, dt. 27-11-90	Memorandum	Printing of jobs of Government office-periodical rate contract	Commerce Department	Odisha Secretarial, Bhubaneswar	To be intimate at the time of supply
2	Inland Vessel Act, 1917	Act/ Rules	A Government of India Act made for survey and registration of Mechanically propelled Vessels	Director, Ports & Inland Water Transport, BBSR	2nd Floor, Paribanhan Bhawan, A.G.Square, Bhubaneswar-12,Tel.No. 22390355	To be intimate at the time of supply
3	Odisha Port Regulation Act, 1937	Act/ Rules	Make provision for levy of dues upon goods in the ports of Odisha	Director, Ports & Inland Water Transport,BBSR	2nd Floor, Paribanhan Bhawan, A.G.Square, Bhubaneswar-12, Tel. No. 2390355	Intimate at the time of supply
4	Odisha Boat Rules, 2004	Act/ Rules	Survey and registration of boats plying in inland Waters	Executive Engineer (Mech.), Ports & I.W.T., Cuttack	C.D.A., Sector-6, Bidanasi, Cuttack	Intimate at the time of supply
5	Odisha Port Policy, 2004	Act/ Rules	For developments of Minor Ports in the Coast line of Odisha.	Commerce Department	Secretariat, BBSR, Tel. No. 2322218	Intimate at the time of supply

  MANUAL-6 

Categories of Documents Under Control

[Section-4 (1) (b) (vi)]

.

  MANUAL-7 

Particulars of Arrangement in Formulation of Policy

[Section-4 (1) (b) (vii)]

.

MANUAL-9
Directory of Officers & Employees
[Section-4 (1) (b) (ix)]

Sl.	Name	Designation	Mobile No.	Phone No.	PBX	FAX	e-Mail Id	Address
1	2	3	4	5	6	7	8	9
1	Smt. Usha Padhee, IAS	Principal Secretary	9437038770	2536857	2198	2536750	-	-do-
2	Shri Bidhan Chandra Ray	Additional Secretary	9437234873	2536964 2303814	2199	-	-	-do-
3	Smt. Bandita Das	Joint Secretary	9438506951	2322200	2200	-	-	-do-
4	Sri Kaibalya Kishore Kar	Spl Land Acquisition Officer	9777083240	2391351	2203	-	-	-do-
5	Shri Dharmendra Satpathy	Spl Land Acquisition Officer	-	-	-	-	-	-do-
6	Shri Umakanta Barik	Land Acquisition Officer	6371013044	-	-	-	-	-
7	Shri Sanjay Ananda Kumar Tripathy	Deputy Secretary	9861009436	-	-	-	-	-
8	Shri Amar Kumar Pradhan	Under Secretary	9853408811	-	-	-	-	-
9	Shri Biswombar Sethi	Under Secretary	9437283810	-	-	-	-	-
10	Smt. Nirmala Kumari Biswal	Under Secretary	9861132116	-	-	-	-	-
11	Sri Pradyumna Kumar Muduli	DDO-cum-Under Secretary	7978250156	-	-	-	-	-
12	Sri Manoj Kumar Mahanta	Section Officer	9853535813		-	-	-	-
13	Sri Debabrata Mohanty	Desk Officer	9438742018	-	-	-	-	-
14	Sri Ajit Kumar Murmu	Section Officer	7008466983	-	-	-	-	-
15	Smt. Suchismita	Section Officer	8144228680	-	-	-	-	-
16	Sri Rabindra Kumar Swain	Desk Officer	8249845907
17	Smt. Anita Murmu	Section Officer	8763041929
18	Smt. Rashmi Rachayita Dash	Section Officer	9337089619
19	Sri Rajesh Kumar Meher	Desk Officer	9437765249
20	Shri Aman Kumar Das	ASO	9853737446	-	-	-	-	-
21	Shri Nishan Deb	ASO	7008567770	-	-	-	-	-
22	B. Viyayalaxmi	ASO	-	-	-	-	-	-
23	Shri Ashok Kumar Bariha	ASO	9668496953	-	-	-	-	-
24	Shri Rashmi Ranjan Behera	ASO	7847076632	-	-	-	-	-
25	Shri Debasis Sahu	ASO	9178736955	-	-	-	-	-
26	Prajna Pratikshya Hota	ASO	7539073443	-	-	-	-	-
27	Sri Abhishek Tripathy	ASO	7504465548
28	Sri Sidharth Swain	Asst. Director (Law)	7978228710
29	Sri Bibhuti Kumar Das	Audit Officer	9438623763
30	Sri Lokanath Hanhaga	Asst. Audit Officer	9090454255
31	Sri Satya Sundar Bihari	Auditor	9312344927
32	Smt. Bandana Priyadarshini Hanuman	Auditor	9853885300
33	Krushna Chandra Mohapatra	Jr. DEO
34	Subrat Kumar Sahu	Jr. DEO
35	Chinmay Kumar Das	Jr. DEO
36	Surendra Dakua	Sr. Gr. Diarist
37	Harihar Mallick	Sr. Recorder
38	Bichitra Pradhan	Driver
39	Niranjan Sahoo	Jr. Gr. Diarist
40	Nandini Hembram	Jr. Gr. Diarist
41	Sumitra Behera	Peon
42	Amit Kumar Bose	Choukidar
43	Manjulata Mallick	Daftary

Sl	Name	Designation	Mobile No.	Phn. No	PBX	FAX	E-Mail ID	Address
26	Shri Debasis Sahu	ASO	9178736955	-	-	-	-	-
27	Shri Susanta Rout	Sr. Auditor	9438179248	-	-	-	-	-
28	Shri Prasanta Chandra Panda	Sr.Gr.Typist	9556654098	-	-	-	-	-
29	Shri Haladhar Samal	Jr.Gr.Diarist	9861758250	-	-	-	-	-
30	Bichitra Pradhan	Driver	9437478135	-	-	-	-	-
31	Shri Harihar Mallick	Daftary	9692954158	-	-	-	-	-
32	Shri Amit Kumar Bose	Peon	9583173236	-	-	-	-	-
33	Miss. Sumitra Behera	Peon		-	-	-	-	-
34	Shri Mahendra Senapati	Peon	9439180891	-	-	-	-	-
35	Miss Manjulata Mallick	Peon	6371132539	-	-	-	-	-
36	Smt. Nandini Hembram	Peon	9438485909	-	-	-	-	-
37	Shri Niranjan Sahoo	Peon	9938982548	-	-	-	-	-
38	Shri Surendra Kumar Dakua	Peon	9861671015	-	-	-	-	-
39	Shri Rabindra Rana	Peon	_	-	-	-	-	-
40	Shri Sri Hari Nayak	Peon	8295830429	-	-	-	-	-

 

  MANUAL-10 
Monthly Remuneration & Compensation of Officers & Employees

   [Section-4 (1) (b) (x)]

Sl	Name	Designation	Monthly Remuneration (Gross) (In Rs.)
1	2	3	4
1	Smt. Usha Padhee, IAS	Principal Secretary	-
2	Shri Bidhan Chandra Ray	Additional Secretary	234572
3	Shri Kaibalya Kishore Kar	Spl. LAO	93415
4	Shri Umakanta Barik	LAO	122400
5	Shri Dharmendra Satpathy	Spl. LAO	90746
6	Smt Bandita Das	Joint Secretary	131733
7	Shri Sanjay Ananda Kumar Tripathy	Deputy Secretary	120105
8	Shri Biswombar Sethi	Under Secretary	111996
9	Shri Amar Kumar Pradhan	Under Secretary	111996
10	Shri Pradyumna Kumar Muduli	DDO-cum-Under Secretary	111996
11	Smt. Nirmala Kumari Biswal	Under Secretary	107106
12	Rabindra Swain	Desk Officer	89658
13	Rashmi Rachayita Dash	SO	82810
14	Rajesh Kumar Meher	SO	82810
15	Debabrata Mohanty	SO	74970
16	Suchismita	SO	82810
17	Ajit Kumar Murmu	SO	74970
18	Anita Murmu	SO	82810
19	Manoj Kumar Mahanta	SO	70686
20	Bibhuti Kumar Das	Audit Officer	87057
21	Sidharth Swain	Asst. Director (Law)	78078
22	Lokanath Hanhaga	Asst. Audit Officer	77265
23	Satya Sundar Bihari	Auditor	57528
24	Bandana Priyadarshini Hanuman	Auditor	57528
25	Nishan Deb	ASO	69459
26	Aman Kumar Das	ASO	69459
27	Debasis Sahu	ASO	62883
28	Ashok Kumar Bariha	ASO	70686
29	B. Vijayalaxmi	ASO	70686
30	Prajna Pratikshya  Hota	ASO	55845
31	Abhishek Tripathy	ASO	61685
32	Rashmi Ranjan Behera	ASO	55845
33	Krushna Chandra Mohapatra	Jr. DEO	36703
34	Subrat Kumar Sahu	Jr. DEO	33231
35	Chinmaya Kumar Das	Jr. DEO	33231
36	Surendra Dakua	Sr. Gr. Diarist	60894
37	Harihar Mallick	Sr. Recorder	60894
38	Bichitra Pradhan	Driver	69156
39	Niranjan Sahoo	Jr. Gr. Diarist	61885
40	Nandini Hembram	Jr. Gr. Diarist	58799
41	Sumitra Behera	Peon	41605
42	Amit Kumar Bose	Choukidar	37685
43	Manjulata Mallick	Daftary	56045

Sl	Name	Designation	Monthly Remuneration (Gross) (In Rs.)
25	Shri Haladhar Samal	Jr.Gr.Diarist	40988
26	Shri Bichitra Pradhan	Driver	47034
27	Shri Harihar Mallick	Daftary	37908
28	Shri Amit Kumar Bose	Peon	24674
29	Miss. Sumitra Behera	Peon	26122
30	Shri Mahendra Senapati	Peon	40134
31	Miss Manjulata Mallick	Peon	38008
32	Smt. Nandini Hembram	Peon	38008
33	Shri Niranjan Sahoo	Peon	40298
34	Shri Surendra Kumar Dakua	Peon	37908
35	Shri Rabindra Rana	Peon	37540
36	Shri Sri Hari Nayak	Peon	38710

 

. 

. 

 .

 

MANUAL-16

Names, Designations & Other Particulars of the Public Information Officers

[Section-4 (1) (b) (xvi)]

 Public Information Officer (PIO):

Sl.	Name	Designation	Office Ph. No.	Mobile No.	Fax	E-mail
1	2	3	4	5	6	7
1	Sri Bibhudatta Samanta Singhar, PIO(Nodal)	Under Secretary to Government	0674-2322220-	7008038991	-	transportgovtdept @gmail.com
			-		-	-

First Appellate Authority (FAA):

Sl.	Name	Designation	Office Ph. No.	Mobile No.	Fax	E-mail
1	2	3	4	5	6	7
	Sri Saroj kumar Rout, OAS(SAG)	Additional Secretary to Govt.

 

 

 

  MANUAL-17 

Other Useful Information

[Section-4(1) (b) (xvii)] 

Frequently Asked Question and their Answers by Public:

Related to seeking Information

• Application form (a copy of filled application form for reference)
• Fee
• How to write a precise information request. Few Tips
• Right of the Citizen in case of denial of information and procedure to appeal.

 

With relation to training imparted to public by Public Authority

• Name of training programme with brief description
• Time period for Training Programme/ Scheme
• Objective of training
• Physical and Financial Targets (Last Year)
• Eligibility for training
• Perquisite for training (If any)
• Financial and other form of help (If any)
• Description of help (Mention the amount of Financial help, if any)
• Procedure of giving help
• Contact Information for applying
• Application Fee (Wherever applicable)
• Other Fees (Wherever applicable)
• Application Form (In case the application is made on plain paper, please mention the details which the applicant has to provide)
• List of enclosures/ documents
• Format of enclosures/ documents
• Procedure of application
• Selection Procedure
• Time table of training programme (In case available)
• Process to inform the trainee about the training schedule
• Arrangement made by the Public Authority for creating public awareness about the training programmes.
• List of Beneficiary of the training programme at various levels like district level, block level etc.

With relation to Certificate, No objection certificate etc. issued by the Public Authority not included in Manual-13

• Name and description of the certificates and NOCs
• Eligibility for applying
• Contact Information for applying Application Fee (Wherever applicable) Other Fees (Wherever applicable)
• Application Form (In case the application is made on plain paper, please mention the details which the applicant has to provide)
• List of enclosures / documents Format of enclosures / documents Procedure of application
• Process followed in the Public Authority after the receipt of application Normal time taken for issuance of certificate

With relation to registration process

• Objective
• Eligibility for registration
• Pre-requisites (If any)
• Contact Information for applying
• Application Fee (Wherever applicable)
• Other Fees (Wherever applicable)
• Application Form (In case the application is made on plain paper, please mention the details which the applicant has to provide)
• List of enclosures / documents Format of enclosures / documents Procedure of application
• Process followed in the Public Authority after the receipt of application Validity period of registration (If applicable)
• Process of renewal (If any)

With relation to collection of tax by Public Authority (Municipal Corporation, Trade Tax, Entertainment Tax etc)

• Name and description of tax
• Purpose of tax collection
• Procedure and criteria for determination of tax rates
• List of major defaulters

With relation to issuing new connection electricity / water supply, temporary and permanent disconnection etc. ( This will be applicable to local bodies like Municipal Corporation / Municipalities / UPCL)

• Eligibility for connection
• Pre-requisites (If any)
• Contact Information for applying
• Application Fee (Wherever applicable)
• Other Fees / Charges (Wherever applicable)
• Application Form (In case the application is made on plain paper, please mention the details which the applicant has to provide)
• List of enclosure / documents
• Format of enclosures / documents
• Procedure of application
• Process followed in the Public Authority after the receipt of application Brief description of terms used in the bills
• Contact information in case of problems regarding Bills or service Tariff and Other Charges

Details of any other public services provided by the Public Authority.

 

 

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