State Consumer Disputes Redressal Commission, Odisha, Cuttack

Introduction

Background of this Hand-Book ( Right to Information Act. 2005):

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Objective / Purpose of this Hand-Book:

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Who are the Intended users of this hand-book?

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Organisation of the information in this hand-book.

As per RTI Act-2005 and Odisha RTI Rules, 2005.

 

Definitions of various terms used in the handbook.

As per RTI Act-2005 and Odisha RTI Rules, 2005.

 

Contact person.

As per RTI Act-2005 and Odisha RTI Rules,2005.

 

Procedure and Fee Structure.

As per RTI Act-2005 and Odisha RTI Rules,2005.

  MANUAL-1 

Particulars of Organization, Functions & Duties

[Section-4 (1) (b) (i)]

Objective / Purpose of the Public Authority:

The Consumer Protection Act, 1986 is one of the benevolent social legislation intended to protect the large body of consumers from exploitation. To provide    cheap, speedy and simple redressal to consumer disputes quasi judicial machinery is set up at each District,    State and National Levels called District   C.D.R. Commission, State C.D.R.Commission and National C.D.R. Commission. The consumer complaint cases/ First Appeal cases filed before   this Commission are disposed of as quick as possible in the summary trial process.

Mission/ Vision Statement of the Public Authority: To ensure protection of consumer Rights.

Brief History of the Public Authority and Context of its Formation:

The Consumer Protection Act came into force during the year 1986.The State C.D.R. Commission, Odisha has been established during the year 1989.

Duties of the Public Authority:  To ensure protection of consumer Rights.

Main Activities/ Functions of the Public Authority:  To ensure protection of consumer Rights.

List of Services being provided by the Public Authority with a brief write-up on them:

 Supervision the functioning of the District C.D.R. Commission.

Organizational Structure:

 
Expectation of the Public Authority from the Public for Enhancing its Effectiveness and Efficiency: To provide speedy relief.

Addresses of the main Office and Other Offices at Different Levels:

State C.D.R. Commission, Odisha, Sector-1, Bidanasi, Cuttack, Near Sati Chaura Chhak (O) Cuttack-753014.

Morning Hours of the Office: Working hours of the Office 10.00 A.M.
Closing Hours of the Office: Closing hours of the office 5.30 P.M

  MANUAL-2 

Powers & Duties of Officers & Employees

[Section - 4(1) (b) (ii)]

Name

 

Designation

Hon'ble President

Powers

Administrative

i) Sanctioning powers of leave, T.A., increment of Class-III & IV Staff of State Commission.
ii) Exercising of powers over the Class-III & IV employees relating to disciplinary actions, if required.
iii) Appointment of Class-IV employees
iv) To recommend suitable candidates to Government for appointment of Class-III employees. 
v) All the members of the State Commission including Presidents of District Fora will take prior permission for their absence.  
vi) All the Presidents / Members of the District Fora and Members of the   State Commission will take prior permission to attend meetings / workshop / seminars organized by the N.G.Os / V.Os in their official capacity.
vii) All communications/applications / representations on personal matters of the Presidents / Members noted at item (vi) addressed to the Government would be routed the Hon'ble President, State Commission.

 

Statutory

i) To adjudicate the Consumer Complaint / First Appeal Cases.
ii) Section 24-B of the Consumer Protection Act, 1986.
(a)Calling for periodical returns regarding the institution, disposal, pendency of cases from the District Fora.
(b) Issuance of instructions regarding adoption of uniform procedure in the leaving of matters prior service of copies of documents produced by one  party  to  the   opposite  parties, furnishing of English translation of judgments written in any language, speedy grant of copies of documents.

Duties

-

Name

 

Designation

Member

Powers

Administrative

To sit on the dias with the Hon'ble President to adjudicate the Consumer Complaint & First Appeal cases.

Duties

-

Name

 

 

Designation

 

 

Powers

Administrative

The Secretary, State Commission has been declared as Drawing and Disbursement Officer in respect of the State Commission, Odisha and District C.D.R. Commission, Cuttack.

Duties

-

  MANUAL-3 

Procedure Followed in Decision Making Process

[Section- 4 (1) (b) (iii)]

III. The Bench decide the cases after giving due opportunities to both the complainants and respondents.The State Commission is a Quasi-Judicial Authority and discharges duties/functions as specified in the Consumer Protection Act. TheNational Commission has notified consumer Protection Regulations, 2005 with the previous approval of the Central Government and theOdisha Government has notified Odisha ConsumerProtection Rules, 1987. Accordingly,the Commission is discharging its quasi-judicial function under the purveiw of the said Acts and Regulations.

 

  MANUAL-4 

Norms for Discharge of Functions

[Section-4(1) (b) (iv)]

State Consumer Disputes Redressal Commission,Odisha, Cuttack is headed by the President on the Judicial Side as well as on the Administrative Side. On the administrative Side the President of the State Commission has been declared as the Head of the Department. Therefore, all the Administrative Matters are decided by the President of the State Consumer Disputes Redressal Commission being the Head of the Department. On the Judicial Side the State Commission being a Quasi-Judicial Authority takes decision/passes judgments on the consumer matters which are covered under the Consumer Protection Act, 1986. The Bench is constituted by the Hon'ble President with one or more Members, as may deem fit and the decisions are taken in accordance with the provisions of the Consumer Protection Act, 1986.

 

  MANUAL-5 

Rules, Regulations, Instructions, Manuals & Records for Discharging Functions

[Section-4(1) (b) (v)]

1

Acts & Rules

1. The Consumer Protection Act & Rules

2. Any Other Act & Rules are applicable at the time of disposing the cases.

3. Consumer Protection Regulations.

  MANUAL-6 

Categories of Documents Under Control

[Section - 4(1) (b) (vi)]

As regards cateegories of documets that are held by the Commission,it is stated that the Commission has been receiving Complaints,Appeals and Revision petitions from consumers and they are the main documets in the forms of cases under its control.

  MANUAL-7 

Particulars of Arrangement in Formulation of Policy

[Section-4(1) (b) (vii)]

                        As regards the Consumer Protection Act 1986, is a Central legislation any kind of amendment therein, can only be made by the Parliament.Similarly, if there is any Rules framed there under causing inconvenience that can be amended by the State Government. However, in the matter of cases disposed of on administrative side, any person can meet Hon'ble President/ Secretary to consult any matter.

  MANUAL-8 

Boards, Councils, Committees & Other Bodies Constituted

[Section-4 (1) (b) (viii)]

No such boards ,councils,committees and other bodies constituted.

  MANUAL-9  

Directory of Officers & Employees

[Section - 4(1) (b) (ix)]

Sl

Name

Designation

Mobile No

E-mail
1

Dilip Kumar Mohapatra

 Officiating President

7008517118

  
2

Dr.Pramode Kumar Prusty

 Member

9040715414

  
3

Sudhiralaxmi Pattnaik

 Member

9439908928

  
4

Hemanta Kumar Mohanty

 Member

9338944244

  
5

Manoj Kumar Mohanty

  Secretary

9662093705

 		  
6

Bhaskar Chandra Sasmal

 Section Officer

9861436513

  

7

Tarulata Sinku

Sr. Assistant

9439858652

 

8

Aswini Kumar Samal

Junior Asssistant

9853115520

  

9

Gouri Sankar Biswal

Junior Grade Typist-cum-Copyist

8895966541

 

10

Chandra Sekhar Behera

Junior Grade Despatcher

9437482052

  

11

Manoranjan Pattanaik

Driver

9776327983

  

12

Manamohan Dash

Process Server

9439282864

 

13

Ranjit Gahan

Peon

9777746217

  

14

Pradip Kumar Barik

Peon

8984071085

 

15

Krushna Chandra Parida

Peon

9778499584

 

16

Satyaban Mallick

Watchman-cum-Sweeper

9438331511

 

17

Narendra Mohanty

Peon(consolidated)

9439068210

  

  MANUAL -10 

Monthly Remuneration & Compensation of Officers & Employees

[Section-4 (1) (b) (x)]

Sl

Name

Designation

Monthly Remuneration (In.Rs.)

1

Dillip Kumar Mohapatra

Officiating President

62,000

2

Dr.Pramode Kumar Prusty

Member

62,000

3

Sudhiralaxmi Pattnaik

Member

62,000

4

Hemanta Kumar Mohanty

Member

62,000

5

Manoj Kuamr Mohanty

Secretary

214,230

6

Bhaskar Chandra Sasmal

Section Officer

96,161

7

Tarulata Sinku

Sr. Assistant ( F & CW)

67,651

8

Aswini Kumar Samal

Junior Asssistant

62,868

9

Gouri Sankar Biswal

Junior Grade Typist-cum-Copyist

42,588

10

Chandra Sekhar Behera

Junior Grade Despatcher

67,938

11

Manoranjan Pattanaik

Driver

65,910

12

Manamohan Dash

Process Server

57,535

13

Ranjit Gahan

Peon

61,129

14

Pradip Kumar Barik

Peon

58,136

15

Krushna Chandra Parida

Peon

62,868

16

Satyaban Mallick

Watchman-cum-Sweeper

61,009

17

Narendra Mohanty

Peon(Conolidated)

15,600

  MANUAL-11 

Budget Allocated to each Agency

[Section-4 (1) (b) (xi)]

 Sl No

Detail

Object

Description

Total Expenditure

Total allotment received

 

  
 

1341

01003

136

Pay + Spl. Pay + Grade Pay

35,55,480

80,00,000

 

1341

01003

156

D. A.

12,33,999

15,00,000

 

1341

01003

403

H. R. A.

4,25,810

9,60,000

 

1341

01003

516

R. C. M.

-

28,000

 

1341

01003

523

O.A.

1,32,040

10,00,000

 

1341

01004

000

Cons. Pay

6,15,553

10,00,000

 

1341

07001

000

L. T. C.

0

1,00,000

 

1341

02003

000

Wages

1,17,600

2,00,000

 

1341

06001

000

T. E.

52,949

2,00,000

 

1341

08001

074

Electricity

2,49,787

3,50,000

 

1341

08001

154

Telephone

11,842

74,000

 

1341

08001

397

M. V.

1.06,578

2,49,000

 

1341

08001

506

O. C.

1,16,246

2,54,000

 

1341

33011

000

Spares & Services

28,519

1,00,000

 

 

 

1341

78012

000

Computer Consumable

11,900

30,000

 

 

 

1341

01003

855

Arrear Pay

0

6,00,000

 

 

 

 

TOTAL

66,58,303

1,46,45,000

 

 

 



  MANUAL-12 

Manner of Execution of Subsidy Programmes

[Section-4(1) (b) (xii)]

There is are such schemes and programmes in this commission.

  MANUAL-13 

Particulars of Recipients of Concessions, Permits or Authorizations Granted

[Section-4(1) (b) (xiii)]

This provision is not applicable to this Commission.

  MANUAL-14 

Information Available in an Electronic Form

[Section-4(l) (b) (xiv)]

https://confonet.nic.in/ is the offcial website from which one can find the judgments,orders,causelists etc of this Commission.

  MANUAL-15 

Particulars of Facilities Available to Citizens for Obtaining Information

[Section-4(l) (b) (xv)]

The citizens can approach the Secretary of this Commission in case of need. The consumers can approach the front office lawyer of this Commission to obtain suggestions and remedy regarding rights and duties of the consumers.

  MANUAL-16 

Names, Designations & Other Particulars of the Public Information Officers

[Section-4(1) (b) (xvi)]

Public Information Officer (PIO):

Sl.

Name

Designation

STD Code

Ph. No.

Fax

E-mail

Address

Office

Home

1

2

3

4

5

6

7

8

9

 

1

 

Gouri Shankar Biswal

 

Jr. Grade Typist-cum-copyist 

 

-

 

-

93481 17919

-

ors-sforum@nic.in

 -

First Appellate Authority (FAA):

Sl.

Name

Designation

STD Code

Ph. No.

Fax

E-mail

Address

Office

Home

1

2

3

4

5

6

7

8

9

1

Manoj Kumar Mohanty

Secretary

 

0671

2363604

 9692093705

0671-2363604

ors-sforum@ nic.in

 -

  MANUAL-17 

Other Useful Information

[Section-4 (1) (b) (xvii)]

 

Transfer Policy
SL NO Notificatio No. Notification Date Attachment
1 Nil
 Nil Nil
Transfer Order issued by this Public Authority.
Transfer Orders
SL NO Order No. Order Date Attachment
1 Nil
 Nil Nil
Procurement Hardware, Software, Amc, Manpower,
outsource or any other Type of Procurement		  
SL NO Work Order No Work Order Date Procurement Name Attachment
1 8443 12/12/2014 Deployment of personnel in the office (Manpower Outsource)  
2 540 12/1/2021 Outsourced Staff of Gardner Sri Dipak Kumar Behera (Manpower Outsource)  
3 16882 12/9/2020 Outsourced Staff of Peon post Commision Sri Prafulla  Kumar Sahu  and Sri Pramod Parida (Manpower Outsource)  
Public Private Partnership
SL NO Company Name Agreement Date File Number Validuty from - to Public Private
Partnership Project Name		 Attachment
 1 Nil Nil NIl Nil Nil Nil
RTI Application
Years Total Number on Application Recived Total Number on Application Disposed Total Number on Application Transferred Total
Number on Application Rejected
FY 2022-23 41 34 7 0
Years Total Number on Application Recived Total Number on Application Disposed Total Number on Application Transferred Total
Number on Application Rejected
FY 2023-24 47 41 6 0
Years Total Number on Application Recived Total Number on Application Disposed Total Number on Application Transferred Total
Number on Application Rejected
FY 2024-25 36 25 8 0
RTI 1st Appeals
Years Total Number on
Appeal Recived		 Total Number on
Appeal Disposed		 Total Number on
Appeal Rejected		  
FY 2022-23 8 8 0  
Years Total Number on
Appeal Recived		 Total Number on
Appeal Disposed		 Total Number on
Appeal Rejected		  
FY 2023-24 12 12 0  
Years Total Number on
Appeal Recived		 Total Number on
Appeal Disposed		 Total Number on
Appeal Rejected		  
FY 2024-25 9 9 0  
CAG & PAC Paras    
SL IR NO Para No.   Subject Complied Recived Attachment
    Part-II-A Part-II-
B		   Yes / No CAG /
PAC		  
1 111/29/Intimation /2023-2024/620   2 Annual Audit Compliance of the state of O/o State Consumer Disputes Redressal Commisions YES CAG YES

 

Citizen Charter
SL No Service Name Purpose
1    
Discretonary & Non-Discretionary Grants
SL No Grant Name Grant Type Grant from Grant Value
      Central / In Rs.
1 Nil
Nil Nil Nil
Foreign Tours of the Chief  Minister and the other ministers of the State by Public Authorities under suo motu disclosure
SL NO Honble Minister Tour Date Tour Place Tour Purpose of Visit
1
Nil Nil Nil Nil Nil
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