6. Arrangements for Citizens Interaction / Public Participation: a. Public authority expects trust of the people in Small Savings Schemes. 7. Grievance Redress Mechanism: Verification of ASLAAS-5 cards of MPKBY agents and checking of receipt books of SAS agents are the mechanism available for monitoring the service delivery of agents. Public grievances are attended in consultation with the Post Office, in the Divisional Postal Co-ordination Committee Meeting held quarterly and in the DAK ADALAT. The DAK ADALAT sits quarterly where any investor can lodge complaint freely with simple letter super scribing "DAK ADALAT" before the Superintendent of Post Offices, Koraput Division, Koraput, PMG, Berhampur/CPMG, Bhubaneswar who act as appellate authority. 8. Postal Address of Main Offices attached/Sub-Ordinate Office field unit: a. District Small Savaing Officer, Collectorate, Koraput Sub-Collector's Office, Koraput. 9. Working Hours Both for Office & Public: The working hour for office and public are 10A.M. to 5P.M. No separate hour has been fixed for public and any public is free to contact, take assistance from the organization any time during office hour.
b. Accord publicity to Small Savings Schemes and Small Savings Incentive Scheme.
b. Sub-Divisional Small Savings Officer, Jeypore, Office of the Sub-Collector, Jeypore
c. Small Savings Officer, Koraput
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