5.List of services being provided by the public authority with a brief write-up on them

The Department renders services in different fields, such as

(i)  Collection of taxes and fees for Motor Vehicles.
(ii)  Regulation of passengers and goods transport in the State.
(iii) Regulation of tariff on goods and passengers in the State.
(iv) Facilitating passenger services to the traveling public.
(v)  Control of traffic accident offences.
(vi) Issue of driving licenses.
(vii) Control over inter-state vehicles plying in the State.
(viii)Imparting training to un-educated youths with a view to creating opportunities for self- employment.
(ix)Road Safety and Awareness measures.
(x)Pollution Control measures.
(xi)Grant of permit for stage carriages, inter-state vehicles and goods vehicles.
(xii)Traffic survey.
(xiii)Concessional Transport facilities to the students/ freedom fighters/ accredited journalists and physically handicapped persons.
(xiv)The Rail Co-ordination directorate has been functioning since 1979. It co-ordinates between the State Government and the Ministry of Railways, Government of India as well as Zonal Railways. It looks over expansion of Rail network by way of new Broad Gauge Rail link, provision of passenger amenities like introduction of new trains, reservation of berths under state quota, supply of wagons/ tanks for carriage of essential goods and commodities during emergency.

(xv)Collection of Airfield & allied service charges from the non-scheduled Airline operators while using the State Govt. owned Airstrips.

(xvi) Supporting the Central Govt. & Private Airline operators through viability gap funding

(xvii) Imparting flying training to student pilots through Government Aviation Training Institute (GATI) in PPP mode

Organisation Structure Diagram at various levels namely Secretariat directorate, region, district, block etc.                                       

6.Expectation of the Public Authority from the public:

The public are required to co-operate with the deptt. in implementing its plans, programmes & policies . They should obey the rules and regulations relating to traffic control, driving vehicles, uses of driving licenses , timely payment of fees, pollution control measures , safeguard the public property etc.

7.Arrangements and methods made for seeking public participation /contribution:Meetings, workshops and discussions are held with different private vehicle owners association for improvement of transport facilities, Voluntary organizations, NGOs and general public are associated on pollution free measures and road safety measures . For fixation of bus fares/truck fares recommendation of the technical committee consisting of seven members including four from members of public is taken into consideration. The OSRTC board also associates members of public for deciding its developmental works. There are also members of public in the state transport authority. Such as Technical Committee for revision of bus fare.

In Aviation, meetings and discussions are held with Central Govt., AAI and private Airline operators for improvement of Air connectivity, expansion of existing Airstrips/Airports, development of new Airstrips/Airports and other Aviation policy measures.

8.Mechanism available for monitoring the service delivery and public grievance resolution:

Official business in the deptt. is performed strictly as per guidelines provided in the Odisha Secretariat Instructions and other related circulars, instructions , guidelines issued from time to time. Every Section in the deptt.is manned by a supervisor officers to ensure timely delivery of services. Periodical reviews are made to watch performance of the section.

9.Address of the main office and other offices at different level:

Postal address of the main office, attached/subordinate office/field units etc.

A. Commerce & Transport(Transport) Department Government of Odisha. Odisha, Kharavela Bhawan .Bhubaneswar-751001

B. Office of The Transport Commissioner, Odisha, Cuttack.

C. Office of STAT, Odisha, Cuttack.

D. Office of Second Motor Accident Claims Tribunal, Sambalpur.

E. Office of Second Motor Accident Claims Tribunal, Berhampur.

F. Office of Chairman-cum-Managing Director, OSRTC-Bhubaneswar.