10) Working hours both for office and Public:

     Working hours both for office and public   Office functions between 10 AM to 5 PM with a lunch break between 1.30 PM to 2 PM. . during day office and from 7.00 A.M. to 1.00.pm. during morning office. On all working days as per Govt. Calendar printed and published by the Government of Odisha for each calendar year. However Officer and employees are available to dispose off the day's assignment up to an extended hour as per requirement.

11) Public interaction, if any:

a) Development Section:

Some times directly or indirectly often pursue for Kutir Jyoti Scheme or information on LI Point.

b) District Nizarat Section: Salable Village Map.

c) General & Misc. Section:

The public is cordially accepted at every place in the building to extend the desired assistance.

d) District Touzi Section:

     There is no public interaction in this Section. In some cases we are discharging our duties by observing the relevant rules and regulations keeping in view of the wants of public by giving proper manner and behavior to them.

e) B.C.P. Cell:

     The nature and procedure of BCP work is directly dealing with the villagers to achieve the work smoothly.

f) District Record Room:

     We are in direct dealing with the public day to day so far relates to Land Records and Revenue Court matter. After observing their requirements we are disposed off it by adopting rule & regulation in convenient to ORM 1964 with proper manner and behavior.

g) Emergency Section: During office hours.

h) Judicial Section:

     We are in direct dealing with the public day to day so far relates to granting of licenses-arm & explosives, cinema/ video, permission to show opera/ circus. After observing their requirements we dispose off it by adopting the Govt. rules & regulations.

i) Revenue Section:

     We are in direct dealing with the public day to day so far relates to the Revenue Matters. After observing their requirements we are disposed off it by adopting rule & regulation of ORM 1964 with proper manner and behavior.

j) Superintendent of Land Records:

     We are in direct dealing with the public day to day so far relates to Land Records. After observing their requirements we are disposed off it by adopting rule & regulation of ORM 1964 with proper manner and behavior.

12) Grievance redress mechanism:

a) Development Section:

     Through the Grievance Cell of Collector redressed is rendered. Besides whatever grievance petition is received immediate steps are always taken or is redressal.

b) District Urban Development Agency:

Top Priorities is given on grievance received from ULB matters.

c) Establishment Section:

Top priority is given on the grievance of the staff on service matter.

d) District Nizarat Section:

Monitored by Collector through grievance cell vis-à-vis Nizarat Officer.

e) General & Misc. Section:

     If any raised is dealt with top priority, by following time to time instructions issued by the public grievance and pension administration departments of the Government, a top opening box marked as Grievance Box kept near the entrance to receive the application round the clock 24x7, a register exclusively for recording the contents by the Public.

     Over and above, the Collector listens to the public grievance on every working Saturday from 10 PM onwards. The District Level Officers are present in his chamber for an on the spot disposal.

f) District Touzi Section:

Monitored by Collector through grievance cell vis-à-vis Touzi Officer.

g) B.C.P. Cell:

     Grievance of the villagers in shape of objection petition or verbal are being disposed off by the Asst. Settlement Officer who has been appointed as the Enquiring Officer by the Collector. After due field enquiry and hearing thoroughly and properly in presence of the villagers.

h) District Record Room:

     Grievance of the people in shape of petition or verbally are being disposed off by the OIC after hearing thoroughly in accordance with rule and regulations prescribed in ORM 1964.

i) Emergency Section:

Monitored by Collector through grievance cell vis-à-vis Emergency Officer.

j) Judicial Section:

     Through the Grievance Cell of Collector, redresal is rendered. Besides whatever grievance petition is received immediate steps are always taken for is redressal.

k) Revenue Section:

     Grievance of the people in shape of petition or verbally are being disposed off by the OIC after hearing thoroughly in accordance with rule and regulations prescribed in ORM 1964.

l) Superintendent of Land Records:

     Grievance of the people in shape of petition or verbally are being disposed off by the OIC after hearing thoroughly in accordance with rule and regulations prescribed in ORM 1964.

13) Organization Chart:

a) Development Section:

 

b) District Urban Development Agency:

c) Establishment Section:

d) District Nizarat Section:

e) General & Misc. Section:

f) District Touzi Section:

g) B.C.P. Cell:

h) District Record Room:

i) Emergency Section:

j) Judicial Section:

k) Revenue Section:

l) Superintendent of Land Records: