Filled Bank Challan System:

Earlier BDA had installed one computer in the premises of Oriental Bank of Commerce, BDA Branch, to provide filled bank challans to its customers. The main purpose is, for quick and correct posting of the payments made by allottees to their respective ledgers. Basing on these data, monthly as well as daily transaction report of different banks ware prepared in respect of different schemes for managerial decisions as well as for reference of different sections. Due to some unavoidable reason this system has been temporarily stopped for the time being and acting is being taken to restart the process.

Customer Care System:

Under this system the whole work process of Allotment Branch has been computerized in a decentralized manner with internet facilities and a Costumer Care Unit at the Information Counter has been created to provide quick online services to the allottees/public. All the five Sections of the Allotment Wing have been provided with computers linked to the main Oracle Server in the MIS Section, which in turn are connected to the internet. Now the Allotment wing is directly operating and updating the allottee's payment details, process the applications for NOCs, tripartite agreements, transfer of ownerships etc. from their desktops. As a result up-to-date dues position, NOC status, status of tripartite agreements etc. of the allottees are now available in the Information Counter as well as in the website. However, MIS Section is monitoring the System & hosting the dues records, maintaining the network & security system

Computerization of Information Counter:

The Information Counter of BDA has been computerized to provide the following services to the allottees/ public directly from the counter.

1. Building Plan Approval Applications are received at the Information Counter and the application data are fed in the computer instantly and the computerised acknowledgement slips with auto generated file nos. are prepared to provide the applicants.
2. Dues calculation statements of different housing, plotted & commercial schemes are provided to the allottees on their request.
3. After implementation of the Customer care System by OCAC, now the applications for lease deed, transfer of asset, permission of mortgage, NOC etc. are being received in this counter after preliminary scrutiny.

Computerization of Regularization Scheme (Compounding Cases):

The building plan applications received under Regularisation scheme have been computerized and a separate Information counter has been created for it. This system is helping to automate and monitor all the process involved in sales of application to verification and approval of the plan. This system gives a scope to the users to focus on, Highlights of the Scheme, Gazette Notifications, Procedure to Apply, Empanelled Architect List, Download Application Form, Status of the Application, List of Plan Approved in Amnesty Scheme, Mouza wise, Architect wise, & Land use wise and Rejection List of Application etc.

BDA Website www.bdabbsr.in:

BDA has a very informative & well maintained Website. In the meantime some more important features have been included in the website like; online latest positions of the allottee's dues along with payment details, status of NOC, transfer of assets, lease deeds, Tripartite agreement, present building plan approval status of the applicants, present position of regularization scheme applications, list of approved apartments, multistoried buildings, FAQ, Citizen Chatter, RTI manual, online grievances and their latest positions, provision of sending emails to the concerned officers through the site, Draft Building Regulation-2008, details of South City etc. besides its existing features like details of forms & fees, brochure for the ongoing schemes, plots affected by drains as per development plan, tenders & advertisements etc.

Computerization of Grievance Petitions of Vice Chairman's Grievance Cell:

The petitions of Vice Chairman's Grievance Cell have been computerized. Basing on these data different types of reports like; present status of the petition, no. of cases disposed, no. of cases pending with different branches etc. are prepared time to time and are provided to the respective Sections which facilitate disposal of the petitions more promptly and efficiently.

Computerization Legal Case Records:

Around 2709 No. of case records of different courts from the year 1983 onwards have been computerized. Periodically, court wise and advocate wise reports indicating all the details along with current case positions are prepared which facilitate pursuing the cases more promptly and efficiently.