MANUAL-1 

Particulars of Organization, Functions & Duties

[Section-4 (1) (b) (i)]

1. Objective/ Purpose of the Public Authority:

   The objective of the RTO office, Dhenkanal is to impart public service under the MV Act & Rules formed by the State Government.

2. Mission/ Vision Statement of the Public Authority:

   To Monitor a Transport, disciplined transport system to the society under the premises of law.

3. Brief History of the Public Authority and context of its Formation:

   This Office is Functioning since separated from Police Department. Bifurcated into 2 in separation of Angul District w.e.f. 01.04.93.

4. Duties of the Public Authority:

   Control Transport System, Enforcement, Collection of MV revenue takes up road safety measures.

5. Main Activities/ Functions of the Public Authority:

   Collection of MV, stop illegal plying of vehicles issue of MV documents i.e. RC, DKL, Permit etc..

6. List of Services being provided by the Public Authority with a Brief write-up on them:

   Registration of vehicles, Issue of DL, Issue of Permit.

7. Organization Structure:

   Government of Odisha commerce & Transport Department/ STA, Odisha/ RTA/ RTO Administrative & Supervision Heads/ MVI (Tech).

8. Expectation of the Public Authority from the Public for enhancing its Effectiveness and Efficiency:

   Public Support & Awareness.

9. Arrangements and Methods made for Seeking the Service Delivery and Public Grievance Resolution:
Awareness Programmes undertaken in various time.

10. Mechanism available for Monitoring the Service Delivery and Public Grievance Resolution:

   Computerization through Smart Chip Ltd.

11. Address of the Main Office and other Offices at different levels:

Regional Transport Office, Dhenkanal,
College Road, Kunjakanta,
Dist.-Dhenkanal

12. Working Hours Both for Office & Public:

Morning Hours of the Office: 10.00 A.M during day office 7.00 AM
Closing Hours of the Office: 5.00 P.M during day office 1.00 PM